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Shipping Policy

A. About Funkey

Trio Online (partnership firm) incorporated in 2017 under The Indian Partnership Act, 1932, the registered firm at 1/9c, Sahapur Colony, New Alipore Kolkata – 700053, and the firm operates www.funkeyindia.com (“Platform”), which entomb alia encourages the purchase of toys, games, and its accessories such different items sold by the Company under the ‘Funkey’ brand (“Products”) to the clients of the Platforms (“Users”).

B. Shipping Policy

Trio Online (Partnership Firm under The Indian Partnership Act, 1932) (“we” and “us”) is the operator of (https://funkeyindia.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Trio Online (Partnership Firm under The Indian Partnership Act, 1932) will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in
original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to
arrange their own shipping. Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed through email.
(Trio Online (Partnership Firm under The Indian Partnership Act, 1932)) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms
4.1 Transit Time Domestically In general, domestic shipments are in transit for 5 – 7 days

4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Sataurday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 P.O. Box Shipping
Trio Online (Partnership Firm under The Indian Partnership Act, 1932) will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications
customers will check the tracking status in (“My Account”) at the order section link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Our Shipping Partner is ShipRocket

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7.  GST
GST  has already been applied to the price of the goods as displayed on the website

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Customer service
For all customer service inquiries, please email us at [email protected]